Refund policy

We want you to feel confident purchasing hand-painted art from Aviorart. This policy explains our voluntary 30-day return program, the special rules for customized artwork, and the remedies available for damage, defects, incorrect items, and lost shipments.

Nothing in this policy excludes, restricts, or replaces any non-excludable rights or remedies available under applicable consumer law.

1. 30-Day Returns for Standard Artwork

For standard, non-customized artwork, you may request a return within 30 calendar days after the carrier records delivery.

To be eligible for a change-of-mind return:

- you must contact us at support@aviorart.com before sending the artwork;
- the artwork must be in the same condition in which it was delivered, without stains, scratches, alterations, damage, or signs of improper handling or installation;
- all parts and accessories supplied with the artwork must be included;
- the artwork must be securely repackaged, preferably using the original protective packaging; and
- you must provide the order number or other proof of purchase.

If your return request is approved, we will provide the authorized return address and instructions. Unless we agree otherwise in writing, the return must be handed to the carrier within 14 calendar days after approval.

Items returned without prior authorization, sent to an address not provided for that return, sent cash-on-delivery, or returned outside the applicable timeframes may be refused. These conditions apply to our voluntary change-of-mind policy and do not limit mandatory remedies for faulty or non-conforming goods.

2. Customized and Commissioned Artwork

Customized and commissioned artwork is created specifically for one customer and cannot ordinarily be resold. It is therefore not returnable or exchangeable for change of mind.

Customized artwork includes, for example:

- artwork created from a customer’s photo, concept, or personal instructions;
- non-standard dimensions or proportions;
- personalized subjects, text, composition, colors, or other design details; and
- any item clearly identified as custom, bespoke, personalized, or commissioned before purchase.

Selecting a standard size, frame, or other option offered on the product page does not by itself make an item customized unless the option is clearly identified as custom.

The custom-artwork exclusion does not apply when the artwork is damaged in transit, defective, incorrect, materially different from the mutually approved preview, or otherwise subject to a mandatory remedy under applicable law.

3. The Nature of Hand-Painted Artwork

Every Aviorart painting is individually made by hand. Small variations in brushwork, texture, paint blending, dimensions, composition, and artistic interpretation are natural characteristics of handmade artwork and help make each piece unique. Colors may also appear different under different lighting or on different screens.

Minor handmade or screen-display variations are not defects. Before shipment, we provide a photo preview and an opportunity to request reasonable adjustments. By approving the final preview, you accept the visible artistic characteristics shown in it. Approval does not waive rights relating to transit damage, hidden defects, or a material difference between the delivered artwork and the approved preview.

4. How to Return an Approved Item

For an approved change-of-mind return, you are responsible for:

- arranging shipment with a suitable local carrier;
- all return shipping and insurance costs; and
- ensuring that the artwork reaches the authorized return address safely.

We strongly recommend using a tracked and insured service suitable for artwork. Aviorart is not responsible for a return that is lost or damaged before it reaches the authorized return location, except to the extent required by law.

Original shipping charges, expedited-service charges, duties, taxes, and customs fees are not refundable on a change-of-mind return, unless applicable law requires otherwise.

If the return is due to verified transit damage, a defect, an incorrect item, or another error by Aviorart, contact us before shipping. We will provide return instructions and cover authorized, reasonable return costs, or we may determine that a physical return is unnecessary.

5. Inspection and Refunds

We will notify you after the returned artwork has been received and inspected and will tell you whether the refund is approved.

If approved, the refund will be issued to the original payment method within 5 business days. Your bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional time to process and post the refund.

If more than 10 business days have passed since we confirmed that your refund was issued and it has not appeared, please contact support@aviorart.com.

Returns that do not meet the disclosed change-of-mind conditions may be refused or may receive an appropriately reduced refund reflecting loss in value, to the extent permitted by law. We are not responsible for exchange-rate changes or payment-provider fees outside our control.

6. Exchanges

Because our artwork is made to order, we do not offer automatic direct exchanges for change of mind. If a standard artwork is eligible for return, you may return it under this policy and place a new order. For verified damage, defects, incorrect items, or lost shipments, we may provide a replacement as described below.

7. Damaged, Defective, Incorrect, or Lost Orders

Please inspect your order promptly after delivery. If it is damaged, defective, incorrect, or materially different from the approved preview, contact support@aviorart.com as soon as possible—ideally within 48 hours for visible transit damage. Include your order number, a description of the issue, and clear photos of the artwork, packaging, and shipping label. Keep all packaging until we complete our initial review.

The 48-hour request helps us preserve carrier claims and does not reduce any mandatory consumer rights. After we verify the issue, we will work with you to provide an appropriate remedy, which may be a replacement or a full refund. Where applicable law gives you the right to choose the remedy, that choice remains yours.

If a shipment is confirmed lost in transit, we will offer a replacement or full refund. If tracking shows the package as delivered, we may first ask you to check the delivery location and contact the carrier while we conduct an investigation.

8. Order Changes and Cancellations

We begin arranging an artist and materials promptly after an order is placed. If you need to change or cancel an order, contact support@aviorart.com immediately.

- Before painting has begun: we may approve a cancellation and issue a full refund.
- After painting has begun: the order cannot be canceled for change of mind because artist time and materials have already been committed.

A cancellation request is not effective until Aviorart confirms it in writing. If an order change is still possible, we will confirm any additional price and production time before proceeding.

These cancellation restrictions do not apply where Aviorart is unable to fulfill the order, where a legally protected cancellation right applies, or where applicable law requires a refund—for example, in connection with certain unaccepted shipping delays.

9. Incorrect Address, Refused Delivery, and Unpaid Customs Charges

The customer is responsible for providing a complete and accurate delivery address and for paying destination-country duties and taxes described in our Shipping Policy.

If a shipment is returned because of an incorrect or incomplete customer-provided address, repeated failed delivery attempts, refusal of delivery, failure to collect the shipment, or non-payment of customs charges, the customer may be responsible for the resulting shipping, return, customs, storage, and redelivery costs. These amounts may be deducted from any otherwise available refund to the extent permitted by law. Customized artwork remains non-returnable for change of mind.

10. Australian Consumer Law

For goods supplied directly to consumers in Australia, this policy is in addition to rights and remedies that may apply under the Australian Consumer Law. Consumer guarantees cannot be excluded by this policy. If an artwork has a major problem, an Australian consumer may be entitled to choose a refund or replacement. If the problem is minor, Aviorart may be entitled to provide an appropriate remedy within a reasonable time. The 30-day return period and custom-artwork exclusion apply only to our voluntary change-of-mind program and do not limit those statutory rights.

11. Contact Us

To request a return, cancellation, replacement, or refund, contact:

Email: support@aviorart.com
Phone: +852 6462 4365

Physical address
US: 68 Annuskemunnica Rd, Babylon, NY 11702

We’ll respond to you during business hours: Monday – Friday, 9am-6pm

Do not send a return to either contact address unless our customer service team specifically authorizes that address for your return.