Shipping policy

Thank you for choosing Aviorart. Because every painting is individually hand-painted after an order is placed, each order includes both a creation period and a shipping period. Please review the information below before purchasing.

1. Made-to-Order Creation Time

Unless a product page states otherwise, our paintings are made to order. Our usual creation time is 7–10 business days after we receive your order and all information needed to begin.

Creation time may be longer for oversized, highly textured, multi-panel, or customized artwork; during peak periods or public holidays; or when additional drying time is needed. If you request changes during production, the estimated completion date may also change.

“Business days” means Monday through Friday, excluding public holidays observed by the relevant studio or carrier.

2. Pre-Shipment Preview and Approval

Before dispatch, we will send photos of the completed painting to the email address or other contact information provided with your order. You may request reasonable adjustments that remain within the original design, size, color direction, and specifications of your order. A material redesign or a change in size, composition, or other specifications may require an additional charge and additional creation time, which we will confirm before proceeding.

We ship only after receiving your approval. Please keep your contact details accurate and check your spam or junk folder. Time spent waiting for your instructions or approval is not included in our creation or delivery estimates.

Approval of the preview confirms your acceptance of the visible artistic characteristics shown in the preview, including brushwork, texture, composition, and color balance. It does not limit any rights you may have for transit damage, hidden defects, or an item that is materially different from the approved preview.

3. Shipping Time and Carriers

After your painting has been approved and is sufficiently dry and safely packaged, delivery usually takes 4–8 business days. We use established express carriers such as DHL Express, FedEx, and UPS Express. The carrier used for a particular order depends on the destination, package size, and available service.

The typical combined creation and delivery estimate is therefore approximately 11–18 business days, excluding time awaiting customer information or approval. All timeframes are estimates, not guaranteed delivery dates.

Once an order is dispatched, we will send tracking information to the contact details provided at checkout. Tracking may take a short time to update after the carrier receives the shipment.

4. Shipping Destinations and Charges

We ship to selected international destinations. Free shipping is available to eligible destinations, including the United States and Australia. Shipping availability and any applicable charge will be displayed at checkout.

If your country or region is not listed at checkout, please contact support@aviorart.com before placing an order. We will confirm whether delivery can be arranged and advise you of any shipping charge before you purchase. We cannot guarantee delivery to a destination that is not available at checkout.

We require a complete street address and a valid recipient telephone number. Some carriers cannot deliver to P.O. boxes or certain remote locations. If we cannot deliver to the address provided, we will contact you for an alternative address.

5. Customs Duties and Taxes

Orders delivered to the United States

Aviorart is responsible for import duties and customs fees required to clear orders delivered to the United States. This does not include any sales tax or similar tax displayed and collected at checkout.

Orders delivered outside the United States, including Australia

Unless taxes or duties are expressly collected at checkout, the recipient is responsible for all import duties, GST/VAT, taxes, brokerage fees, and other customs charges imposed by the destination country. These charges are set by local authorities and are not controlled by Aviorart.

Customs processing may delay delivery. Except where a delay or charge results from our error or applicable law requires otherwise, Aviorart is not responsible for customs delays or destination-country charges. Customers are responsible for understanding and complying with the import rules of their destination.

If a shipment is refused, abandoned, or returned because duties or taxes were not paid, we may deduct the resulting return transportation, customs, storage, or carrier charges from any otherwise available refund, to the extent permitted by law. Customized artwork remains subject to the non-returnable terms in our Return & Refund Policy.

6. Address Changes and Delivery Attempts

Please review your shipping address before completing checkout. Contact us immediately if a correction is needed. We cannot guarantee that an address can be changed after an order has been dispatched.

If a package is returned or requires redelivery because the address provided was incomplete or incorrect, the recipient was unavailable, or the package was not collected after reasonable carrier notices, the customer may be responsible for the additional shipping and handling costs. If the error was ours, Aviorart will cover the correction.

High-value or oversized shipments may require a signature. The customer is responsible for following carrier notices and arranging redelivery or collection when necessary.

7. Delays

Carrier transit times may be affected by customs, severe weather, service disruptions, remote-area delivery, public holidays, or other circumstances outside our reasonable control. We will assist with available tracking and carrier inquiries but cannot guarantee a delivery date.

If we become unable to dispatch an order within the timeframe we represented, we will notify you and provide the choices required by applicable law, which may include agreeing to a revised dispatch date or canceling for a prompt refund.

8. Lost or Damaged Shipments

If your artwork arrives damaged, please contact us as soon as possible—ideally within 48 hours of delivery—at support@aviorart.com. Include your order number and clear photos of:

- the artwork and the affected area;
- the inner and outer packaging; and
- the shipping label.

Please keep all packaging until we confirm that it may be discarded. The 48-hour request helps us make a timely carrier claim and does not reduce any mandatory rights that apply to you.

If a shipment is confirmed lost in transit, or if verified transit damage has occurred, we will work with you to provide a replacement or a full refund, as appropriate and subject to applicable law. If tracking shows “delivered” but you cannot locate the package, please first check the delivery location, household members, neighbors, building management, and any carrier notice, and then contact us so we can open an investigation.

9. Contact Us

For shipping questions, contact:

Email: support@aviorart.com
Phone: +852 6462 4365

Physical address
US: 68 Annuskemunnica Rd, Babylon, NY 11702

We’ll respond to you during business hours: Monday – Friday, 9am-6pm

These contact addresses are not return addresses. An approved return must be sent only to the return address supplied by our customer service team.